SHIPPING POLICY
Shipping Locations and Times
We currently ship within South Africa and to select international destinations. Please note that additional fees and customs charges may apply for international orders.
Local Orders (South Africa): Delivery typically takes 5–7 business days from the date of dispatch.
International Orders: Delivery times vary by destination and typically range between 10–21 business days.
All delivery times are estimates and may vary due to factors beyond our control, such as courier delays or customs processing
Shipping Information
Packaging and Handling
Each item is carefully packaged to ensure it arrives in perfect condition. Due to the bespoke nature of our products, additional time may be required for custom packaging.
Tracking Your Order
Once your order has been dispatched, you will receive an email with a tracking number and instructions on how to track your shipment
Customs and Duties (International Orders)
For international shipments, customs duties and taxes may apply upon delivery. These charges are determined by your local customs office and are the responsibility of the recipient.
Lost or Damaged Items
If your order is lost or arrives damaged, please contact us immediately at [Insert Email Address] with your order number and photos (if applicable). We will work with you to resolve the issue, which may include a replacement or refund, depending on the circumstances.
Delivery Address
Please ensure that the delivery address provided is accurate and complete. Heritage Made is not responsible for delays or non-delivery resulting from incorrect or incomplete address information.
Contact Us
Email: garth@heritagemade.co.za